THE HOUSE OF ENVY ("we" and "us") is the operator of (https://www.thehouseofenvy.store) ("Website"). By placing an order through this website you will be agreeing to the terms below. These are provided to ensure, both parties are aware of and agree upon this arrangement to mutually protect and set expectations for our service.

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General
Subject to stock availability. We try to maintain accurate stock counts on our website but from time-to-time there may be a stock discrepancy and we will not be able to fulfill all your items at time of purchase. In this instance, we will fulfill the available products to you, and contact you about whether you would prefer to await restocking of the backordered item or if you would prefer for us to process a refund.

 

Shipping Costs
Shipping costs are calculated during checkout based on weight, dimensions and destination of the items in the order. Payment for shipping will be collected with the purchase. This price will be the final price for shipping cost to the customer.

 

Returns

 

Return Due To Change Of Mind

The House of Envy does not accept returns due to change of mind.

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Return Due to Error
THE HOUSE OF ENVY will happily accept returns if we sent you the incorrect item, email Info@thehouseofenvy.store to notify staff of the error be prepared to send photos via text or email of the original packaging, packing slip and the item you received that wrong. Once verified we will issue a return shipping label at our expense and either send the correct product or issue a full refund for that item.

(THE HOUSE OF ENVY) will refund the value of the goods returned but will NOT refund the value of any shipping paid unless 100% of your order is incorrect.

Delivery Terms

Transit Time Domestically
In general, domestic shipments are in transit for 2 - 7 days.

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Transit time Internationally
Generally, orders shipped internationally are in transit for 4 - 22 days. This varies greatly depending on the courier you have selected. We are able to offer a more specific estimate when you are choosing your courier at checkout.

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Dispatch Time
Orders are usually dispatched within 2 business days of payment of order our warehouse operates on

Monday - Saturday during standard business hours, except on national holidays at which time the warehouse will be closed. In these instances, we take steps to ensure shipment delays will be kept to a minimum.

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Change Of Delivery Address
For change of delivery address requests, we can change the address at any time before the order has been dispatched.

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P.O. Box Shipping
THE HOUSE OF ENVY will ship to P.O. box addresses using postal services only.

**We are unable to offer couriers services to these locations.

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Military Address Shipping
We can ship to military addresses using USPS. 
**We are unable to offer this service using courier services.

 

Items Out Of Stock
If an item is out of stock, we will cancel and refund the out-of-stock items and dispatch the rest of the order.

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Delivery Time Exceeded
If delivery time has exceeded the forecasted time, please contact us so that we can investigate.

 

Tracking Notifications
Upon dispatch, customers will receive a tracking link from which they will be able to follow the progress of their shipment based on the latest updates made available by the shipping provider.

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Parcels Damaged In Transit
If you find a parcel is damaged in-transit, if possible, please reject the parcel from the courier and get in touch with our customer service. If the parcel has been delivered without you being present, please contact customer service with next steps.

 

Duties & Taxes

Sales Tax
Sales tax has already been applied to the price of the goods as displayed on the website

 

Import Duties & Taxes
Import duties and taxes for international shipments may be liable to be paid upon arrival in destination country. This varies by country, and THE HOUSE OF ENVY encourage you to be aware of these potential costs before placing an order with us.

If you refuse to pay duties and taxes upon arrival at your destination country, the goods will be returned to THE HOUSE OF ENVY at the customers expense, and the customer will receive a refund for the value of goods paid,
minus the cost of the return shipping. The cost of the initial shipping will not be refunded.

 

Cancellations

If you change your mind before you have received your order, we are able to accept cancellations at any time before the order has been dispatched. If an order has already been dispatched, please refer to our refund policy.

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Insurance

Parcels are insured for loss and damage up to the value as stated by the courier.

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Process for parcel damaged in-transit
We will process a refund or replacement as soon as the courier has completed their investigation into the claim.

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Process for parcel lost in-transit
We will process a refund or replacement as soon as the courier has conducted an investigation and deemed the parcel lost.

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Customer Service & Sales

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For all inquiries, email:
sales@thehouseofenvy.store

About The House of Envy

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At The House of Envy, we regularly accept donations and on-spot sales on a regular basis, and our ever-expanding inventory reflects this. Our shoppers benefit from our low prices.